Can I get a refund for the COVID-19 antiviral treatment/medication?

Prescribed medications are not refundable under any circumstances.

Medication Shipping Fee:
If you are prescribed medication and we are unable to ship your medication to you, we will transfer the prescription to a local pharmacy and will not charge a medication shipping fee.

Please note that your credit card may be temporarily authorized for a shipping fee as part of the payments process, but this authorization will drop off after a few days if your evaluation does not result in the shipment of medication.

Only a provider can evaluate if antiviral medication is right for you. Even if you are found to be ineligible to start the antiviral protocol, our provider evaluation fee is non-refundable.