It has been longer than the expected timeline for my test results, what should I do now?

It’s rare that results exceed the expected turnaround time, but may occur due to unforeseen circumstances.

If you need additional assistance, please reach out to our Customer Care team at or by phone at (888)-702-9042. 

Please have your

  • Name
  • Appointment number
  • Date of birth 

available so that our team can assist you as quickly as possible. 

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