I'm experiencing technical issues scheduling an appointment. What should I do?

We’re sorry to hear that you are experiencing issues booking a COVID-19 testing appointment!

We recommend trying the following two steps if you are experiencing issues booking an appointment:

  • Try a different browser
    • We highly recommend using the latest version of Google Chrome when booking an appointment.
    • If you are using Internet Explorer, for example, please try booking the appointment using Chrome.
  • Clear your browser’s cache
    • Sometimes old data in your browser's cache can cause issues.
    • We recommend clearing your browser's cache by following the directions in this link.

If after completing these steps you are still experiencing issues with the scheduling link, please call our Customer Care team at 888-702-9042 and we would be happy to schedule an appointment for you over the phone. 

Our office hours are Monday - Saturday 5AM - 8PM PST and Sunday 5AM - 5PM PST.

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