I'm experiencing technical issues scheduling an appointment. What do I do?

We’re sorry to hear that you are experiencing issues booking a COVID-19 testing appointment!

While we are unable to create a testing appointment for you due to the HIPAA release you must acknowledge during the appointment scheduling process, below are a few tips for troubleshooting the issue you are experiencing.

We recommend trying the following two steps if you are experiencing issues booking an appointment:

  • Try a different browser - we highly recommend using the latest version of Google Chrome when booking an appointment. If you are using Internet Explorer, for example, please try booking the appointment using Chrome.
  • Clear your browser’s cache - Sometimes old data in your browser's cache can cause issues. We recommend clearing your browser's cache by following the directions in this link.

If after completing these steps you are still experiencing issues with the scheduling link, please email support@curative.com with a detailed description of the issue you are experiencing. If you are receiving an error message, please include a screenshot of the error.

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